Return and Refund Policy

Dear Valued Customer,

Welcome to Dhaka Agrovet!
We are committed to ensuring your satisfaction with every purchase. Please take a moment to review our Return and Refund Policy to understand the terms that apply to these processes.

Eligibility for Return and Refund

You may be eligible for a return or refund if:

• The product is damaged, defective, incorrect, or incomplete upon delivery.
• You received a product that does not match your order.
• You can provide clear photographic evidence of the issue.

Conditions for Return and Refund

• You must notify us within 3 days of receiving the product.
• For perishable or raw items (such as fruits), issues must be reported on the same day of delivery, with valid proof.
• Items must be returned in their original packaging and condition.
• All original labels, barcodes, receipts, and related documentation must be included.

Products Not Eligible for Refund

• Items that have been used, damaged, or are missing components.
• Requests made after the specified notification period.

Return Process

• Contact our Customer Support Team with your order details and a description of the issue.
• Our team will review your request and, if approved, provide return instructions.
• In some cases, return shipping costs may be the customer’s responsibility.

Refund Process

• Once we receive and inspect the returned item, we’ll determine its condition.
• If the return is approved, a refund will be processed.
• If a discount or coupon was used during the purchase, the refund will be adjusted accordingly.
• Refunds will be issued via mobile banking or bank transfer within 5–7 business days.

Policy Updates

We may update this Return and Refund Policy at any time. Please review this page regularly to stay informed of any changes.